• Billing Terms and Conditions

Billing Terms and Conditions

Last updated: August 31, 2026

These Billing Terms and Conditions explain how prices, payments, charges, discounts, billing information, payment authorization, cancellations, refunds, and other billing-related matters are handled when you place an order through Robaoa.

By completing a purchase through robaoa.com, you agree to the billing terms that apply to your order together with our Terms of Service, Payment Policy, Shipping Policy, Returns & Refund Policy, and other applicable store policies.

1. Store Currency

Robaoa's default store currency is United States Dollars (USD).

Product prices, shipping charges, discounts, and order totals are normally displayed in USD unless a different currency is clearly shown through an available Shopify market or checkout feature.

The amount displayed at checkout before you submit your order is the amount you should review before authorizing payment.

2. Product Prices

Each product page displays the current selling price applicable to that product.

Where a product is offered at a reduced price, the product page may also show a comparison or previous price where appropriate.

Prices may change from time to time.

A price change made after an order has already been successfully placed does not normally change the price of that completed order.

3. Taxes

Prices displayed by Robaoa are intended to include taxes charged by Robaoa where applicable.

The final amount payable for your order will be displayed during checkout before payment is submitted.

Robaoa does not intentionally add undisclosed mandatory charges after an order has been completed.

Any tax treatment required by applicable law will take priority over the general information stated on this page.

4. Shipping Charges

Robaoa currently offers Standard Shipping.

  • Orders under $59 USD: $8.99 USD Standard Shipping.

  • Qualifying orders of $59 USD or more: Free Standard Shipping.

The applicable shipping charge will be shown before you complete your order.

5. Customs Duties and Import Charges

Under Robaoa's standard shipping arrangement, applicable customs duties and import charges associated with the shipment are covered by Robaoa.

Customers should not normally be required to make an additional import-related payment in order to receive a Robaoa shipment.

If you unexpectedly receive an import-duty or customs payment request, please contact Robaoa Customer Support before making payment.

6. Payment Methods

Robaoa accepts the payment methods currently available through our Shopify checkout.

Available payment methods may vary depending on:

  • Your location;

  • Your device;

  • Your order value;

  • The currency used at checkout;

  • Payment-provider availability; and

  • Payment-provider eligibility requirements.

Please rely on the payment methods displayed during checkout for the most accurate options available for your order.

7. Shopify Checkout

Robaoa uses Shopify to provide our online checkout environment.

Payment details are submitted through the checkout process and processed through Shopify or the applicable payment provider associated with the payment method you select.

Customers should submit payment information only through the official Robaoa website and checkout.

8. Payment Authorization

By submitting an order, you authorize the applicable payment provider to process the amount displayed as your final order total.

Depending on the payment method, your bank or payment provider may perform authorization, fraud-prevention, identity, or security checks before approving the transaction.

Robaoa cannot guarantee that every attempted payment will be approved.

9. Payment Must Be Successfully Authorized

An order may not proceed normally if payment cannot be successfully authorized.

Payment may fail or be declined for reasons including:

  • Incorrect payment information;

  • Insufficient available funds;

  • An expired payment card;

  • Issuer restrictions;

  • Payment-provider security checks;

  • Fraud-prevention controls; or

  • Another issue determined by the payment provider.

If your payment is declined, please review your payment information or use another payment method available at checkout.

10. Cash on Delivery

Robaoa does not currently accept Cash on Delivery.

Orders must be paid using an available payment method presented during checkout.

11. Klarna

Klarna may be available to eligible customers as an installment or buy-now-pay-later payment option.

If Klarna is displayed and selected during checkout, Klarna determines eligibility, approval, payment schedules, repayment requirements, and other terms relating to its payment service.

Your agreement relating to Klarna financing or installment payments is subject to the terms presented by Klarna.

Robaoa does not independently determine whether a customer is approved for Klarna.

12. Billing Information

When requested during checkout, customers should provide accurate and complete billing information.

This may include:

  • Name;

  • Billing address;

  • Email address;

  • Telephone number;

  • Payment information; and

  • Other information reasonably required to complete the transaction.

Incorrect or incomplete billing information may result in payment failure, additional verification, or an inability to complete the order.

13. Billing Address and Shipping Address

Your billing address and shipping address may be different where the checkout allows this.

The billing information entered should correspond with the information required by your payment provider.

Your shipping address should identify the location where you want the order delivered.

14. Final Order Total

Before submitting payment, customers should review the complete order total.

Depending on the order, this may include:

  • Product prices;

  • Quantity;

  • Applicable discounts;

  • Shipping charges;

  • Applicable taxes included or collected by Robaoa; and

  • The final amount payable.

Please do not submit the order until you have reviewed and accepted the final amount displayed.

15. Discount Codes

Where Robaoa provides a valid promotional or discount code, the code must be entered in the appropriate checkout field where applicable.

Discount codes may be subject to:

  • Validity periods;

  • Minimum purchase requirements;

  • Eligible products;

  • Eligible collections;

  • Customer eligibility;

  • Usage limits; or

  • Other clearly disclosed promotional conditions.

16. Discount Stacking

Robaoa promotional discount codes are generally not combinable with other discount codes unless Robaoa specifically states otherwise.

If multiple promotions are available, the checkout will determine which eligible discount can be applied according to the applicable promotion settings.

17. Promotional Pricing

Promotional prices and discounts may be available for limited periods.

Robaoa may start, change, or end a promotion according to the terms disclosed for that promotion.

Promotional pricing does not normally apply retroactively to orders completed before the promotion became available.

18. Sale and Final Sale Products

Products clearly identified as Final Sale are not eligible for voluntary change-of-mind returns or exchanges.

Final Sale restrictions do not remove mandatory rights that may apply to damaged, defective, incorrectly supplied, materially misdescribed, or other legally protected products.

19. Pricing Errors

Robaoa aims to display accurate pricing.

If an obvious pricing, technical, or checkout error occurs, we may contact the customer before fulfilment to resolve the issue.

Where an order cannot reasonably be fulfilled because of an obvious error, the order may be cancelled and any payment already collected for the cancelled order will be refunded to the original payment method.

20. Duplicate Charges

If you believe you have been charged more than once for the same Robaoa order, please first review:

  • Your Order Confirmation;

  • Your bank or card account;

  • Any pending authorization entries; and

  • Your payment-provider records.

A temporary authorization may sometimes appear separately from the completed transaction.

If you still believe a duplicate payment has occurred, contact:

help@robaoa.com

21. Order Confirmation

After a successful order is placed, Robaoa sends an Order Confirmation email.

Customers should review this confirmation and check:

  • Order number;

  • Products ordered;

  • Selected variants;

  • Quantities;

  • Prices;

  • Discounts;

  • Shipping charges;

  • Shipping address; and

  • Order total.

22. Incorrect Order Information

If you notice an error in your order after purchase, please contact Robaoa as soon as possible.

Before dispatch, we may be able to assist with eligible changes such as:

  • Shipping address corrections;

  • Size changes;

  • Color changes; or

  • Order cancellation.

Changes cannot be guaranteed once fulfilment has progressed.

23. Order Cancellation

Customers may request cancellation while an order has not yet been dispatched.

Once an order has been dispatched, the shipment can no longer normally be cancelled in transit.

If you no longer want an order that has already shipped, you may receive the product and then request an eligible return according to our Returns & Refund Policy.

24. Billing After an Order Cancellation

If an eligible order is successfully cancelled before dispatch and payment has already been collected, the applicable amount will be returned to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider.

25. Out-of-Stock Products After Purchase

In rare circumstances, a product may become unavailable after an order is placed.

If Robaoa cannot fulfil an ordered item, we may offer the customer the option to:

  • Wait for the item to become available; or

  • Receive a refund for the unavailable item.

Customers will not be required to accept a substitute product they did not order.

26. Refund Method

Approved refunds are normally issued to the original payment method used for the purchase.

This means a card payment will normally be refunded through the applicable card payment channel, and payments made through other providers will normally be returned through the relevant provider.

27. Refund Processing

For eligible returned products, approved refunds are normally processed within 7 calendar days after the returned item has been received and reviewed.

Your bank, card issuer, Klarna, or other payment provider may require additional time after Robaoa submits the refund before the amount appears in your account.

28. Original Shipping Charges

Original shipping charges are generally non-refundable for voluntary returns.

This does not limit any refund or remedy required by applicable law or where Robaoa is responsible for an eligible order or delivery issue.

29. Return Shipping Charges

For eligible voluntary returns, including change-of-mind returns, the customer is generally responsible for return shipping costs.

If Robaoa confirms that an item is damaged, defective, or incorrectly supplied, Robaoa will cover reasonable return shipping costs where a return is required.

30. Restocking Fees

Robaoa does not charge a restocking fee for eligible returns.

31. Chargebacks and Payment Disputes

If you believe there is a billing problem with a Robaoa order, we encourage you to contact Customer Support so that we can review the issue.

You may also have separate rights through your bank, card issuer, or payment provider.

Robaoa may provide relevant order, payment, shipping, delivery, return, and communication records to a payment provider when responding to a legitimate payment dispute.

32. Unauthorized Payments

If you believe a payment method has been used without your authorization, contact your bank or payment provider promptly.

You may also contact Robaoa so that we can review any related order in our system.

Email: help@robaoa.com

33. Payment Security

Customers should never send complete card numbers, card security codes, banking passwords, or other full payment credentials to Robaoa through ordinary email, SMS, telephone, or social media communications.

Payment information should be entered through the official checkout process.

For additional information, please review our Secure Shopping page.

34. Billing Communications

Robaoa may contact you regarding legitimate billing or order matters, including:

  • Payment failure;

  • Order verification;

  • Order cancellation;

  • Refunds;

  • Billing discrepancies; or

  • Other transaction-related issues.

We will not request complete payment-card security credentials through ordinary customer-service communications.

35. Customer Responsibility

Customers are responsible for reviewing their order and billing information before submitting payment.

Please make sure that:

  • The products and quantities are correct;

  • The selected size and color are correct;

  • The shipping address is correct;

  • The billing information is accurate;

  • Any intended discount has been applied; and

  • You agree with the final amount payable.

36. No Minimum Order Value

Robaoa does not currently require a general minimum purchase amount in order to place an order.

However, specific promotions, including free shipping, may have their own qualifying thresholds.

37. No General Purchase Limit

Robaoa does not currently impose a general store-wide purchase quantity limit.

Individual product availability and inventory may still limit the quantity that can be purchased.

38. Changes to Billing Terms

Robaoa may update these Billing Terms and Conditions when our payment methods, checkout functions, pricing practices, policies, or legal requirements change.

The current version will be published on this page together with the updated revision date.

39. Other Applicable Policies

These Billing Terms and Conditions should be read together with our:

  • Payment Policy;

  • Secure Shopping;

  • Shipping Policy;

  • Returns & Refund Policy;

  • Order Cancellation Policy;

  • Terms of Service; and

  • Privacy Policy.

40. Contact Us About Billing

If you have a question about a Robaoa charge, payment, refund, discount, or billing issue, please contact Customer Support.

Email:
help@robaoa.com

Phone:
+1 424-435-0091

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time (PT)

Typical Email Response Time:
24–48 hours

41. Company Information

Brand: Robaoa

Legal Operator: Sporty Casual Inc

Entity No.: 6491198

Company Address:
3154 GLENDALE BLVD SUITE 1097
LOS ANGELES, CA 90039
United States

Official Website:
robaoa.com

Email:
help@robaoa.com

Phone:
+1 424-435-0091