After successfully placing an order, you will receive an Order Confirmation email at the email address provided during checkout.

Please review your products, sizes, colors, shipping address, and contact information carefully.

If you cannot find the confirmation email, check your spam or junk folder or contact help@robaoa.com.

If your order has not yet been dispatched, contact us as soon as possible.

Depending on the order status, we may be able to help with:

• Correcting your shipping address;
• Changing an eligible size;
• Changing an eligible color;
• Removing an item; or
• Cancelling the order.

Changes cannot be guaranteed once fulfilment has progressed.

You may request cancellation before your order has been dispatched.

Once an order has entered the carrier network, we generally cannot intercept the physical shipment.

If the order has already shipped, you may receive it and then request an eligible return in accordance with our Returns & Refund Policy.

Yes. Shipping address changes can be requested before your order has been dispatched.

Contact help@robaoa.com as soon as possible with your order number and complete corrected shipping address.

Once an order has shipped, successful redirection cannot be guaranteed.

Robaoa currently ships to:

• United States;
• United Kingdom;
• Canada; and
• Australia.

Orders are dispatched from the United Kingdom.

Orders are normally processed within 1–3 business days.

Processing time is separate from shipping transit time.

Estimated transit times after processing are:

• United States: 7–10 business days;
• United Kingdom: 8–11 business days;
• Canada: 8–11 business days;
• Australia: 8–11 business days.

Including processing time, estimated total delivery is approximately 8–13 business days for the United States and 9–14 business days for the United Kingdom, Canada, and Australia.

Orders under $59 USD are charged $8.99 USD for Standard Shipping.

Qualifying orders of $59 USD or more receive Free Standard Shipping.

No. Robaoa currently offers Standard Shipping only.

Robaoa primarily uses YunExpress.

Depending on the destination, the shipment may be transferred to a local last-mile carrier for final delivery.

Yes. After your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking information.

Tracking may take some time after dispatch to become active.

Updates may also temporarily slow while the shipment is moving internationally or being transferred to a local delivery carrier.

If your tracking has not updated for an unusual period, contact help@robaoa.com.

Please first check:

• The delivery location;
• Other household members;
• Neighbours;
• Reception or mail room;
• Safe delivery locations; and
• The shipping address on your order.

If you still cannot locate the package, contact us. Where available, we may provide delivery photographs or other carrier delivery evidence and assist with an investigation.

Eligible returns may be requested within 30 days from the date your order is delivered.

Contact help@robaoa.com before returning an item.

Please provide your:

• Name;
• Order number;
• Item being returned;
• Reason for return; and
• Photographs if the product is damaged, defective, or incorrect.

For eligible change-of-mind returns, the customer is responsible for return shipping costs.

If Robaoa confirms that a product is damaged, defective, or incorrectly supplied, Robaoa will cover reasonable return shipping costs where a return is required.

No. Robaoa does not charge a restocking fee for eligible returns.

Yes. Eligible exchange requests are accepted within 30 days of delivery and are subject to product availability.

Yes. Eligible swimwear may be returned within the 30-day return period if all hygiene and return-condition requirements are met.

• The product must remain unworn beyond reasonable fitting;
• It must be unwashed;
• Original tags must remain attached where supplied;
• The hygiene liner or seal must remain attached and intact;
• The hygiene protection must not have been removed and reattached;
• The product must remain free from stains and other signs of use.

Once an eligible returned product has been received and reviewed, approved refunds are normally processed within 7 calendar days.

Approved refunds are issued to the original payment method.

Robaoa accepts the secure online payment methods displayed through our Shopify checkout.

Please rely on the methods shown at checkout for the most accurate current information.

Yes. Klarna may be available where supported and subject to Klarna's eligibility and approval requirements.

No. Robaoa does not currently accept Cash on Delivery.

Sizing may vary between products and styles.

Please use the size information shown on the individual product page when selecting your size.

Email: help@robaoa.com

Phone: +1 424-435-0091

Online chat support is also available when the service is available.

Monday–Friday
9:00 AM–5:00 PM Pacific Time (PT)

Typical email response time is 24–48 hours.

Robaoa is operated by Sporty Casual Inc, a corporation in the United States.

Entity No.: 6491198

Company Address:
3154 GLENDALE BLVD SUITE 1097
LOS ANGELES, CA 90039
United States