• Secure Shopping

Secure Shopping

Last updated: August 31, 2026

At Robaoa, we take the security of your shopping experience seriously. This page explains how payments, customer information, account security, order verification, and customer communications are handled when you shop at robaoa.com.

Robaoa is operated by Sporty Casual Inc, a corporation in the United States.

1. Secure Online Checkout

Purchases made through Robaoa are completed through our Shopify checkout environment.

The payment methods available for your order will be displayed during checkout before you submit payment.

Customers should enter payment information only through the official Robaoa checkout available through:

robaoa.com

2. Payment Processing

Robaoa uses Shopify and supported payment providers to process online transactions.

Depending on the payment method you choose, payment information may be processed directly by Shopify or the applicable payment provider.

Robaoa receives the transaction information reasonably necessary to:

  • Confirm payment status;

  • Process and fulfil your order;

  • Provide customer support;

  • Process eligible refunds;

  • Maintain transaction records; and

  • Help prevent fraudulent transactions.

3. Accepted Payment Methods

Robaoa accepts the payment methods currently displayed through our Shopify checkout.

Available payment methods may vary depending on your location, device, order value, and payment-provider eligibility.

Please rely on the payment options shown at checkout for the most accurate and current information.

4. Klarna

Klarna may be available as an installment or buy-now-pay-later payment option for eligible customers.

Klarna determines customer eligibility, approval, payment schedules, and other requirements associated with its service.

Where Klarna is selected, the transaction is also subject to Klarna's applicable terms and privacy practices.

5. Cash on Delivery

Robaoa does not currently accept Cash on Delivery.

Orders must be paid through an available payment method presented during checkout.

6. Protecting Your Payment Information

Robaoa Customer Support will never ask you to send your complete payment card number, card security code, online banking password, or other full payment credentials by:

  • Email;

  • Telephone;

  • SMS;

  • Social media;

  • Live chat; or

  • Another unsecured communication method.

If someone claiming to represent Robaoa asks you to provide this information outside the official checkout process, do not provide it.

Please report suspicious requests to: help@robaoa.com

7. Order Verification

Robaoa and our payment providers may use reasonable verification and fraud-prevention measures to help protect customers and the business from unauthorized transactions.

In some cases, an order may require additional review before fulfilment.

We may contact you if additional information is reasonably necessary to resolve an order, payment, shipping, or security issue.

We will not ask you to send complete card security credentials through ordinary customer-service communications.

8. Fraud Prevention

Transactions may be reviewed using security and fraud-prevention tools provided by Shopify, payment providers, and other applicable service providers.

These checks may consider information associated with the order, payment, device, transaction, or customer account where permitted by applicable law.

An order may be delayed or cancelled where payment cannot be authorized or where there is a reasonable and legitimate concern about unauthorized or fraudulent activity.

If Robaoa cancels an order after payment has already been collected, the applicable amount will be refunded to the original payment method.

9. Order Confirmation

After successfully placing an order, you will receive an Order Confirmation email.

Please review the confirmation carefully and check:

  • The products ordered;

  • Size and color selections;

  • Quantity;

  • Shipping address;

  • Contact information;

  • Product prices;

  • Discounts;

  • Shipping charges; and

  • The final order total.

If you notice an error, contact us as soon as possible before the order has been dispatched.

10. Shipping Confirmation

Once your order has been dispatched, Robaoa will send a Shipping Confirmation email containing tracking information.

Tracking information allows you to follow the progress of your shipment through the applicable carrier network.

11. Website Currency

Robaoa's default store currency is United States Dollars (USD).

The final applicable price, shipping charge, discount, and order total will be shown before you complete checkout.

12. Clear Pricing

Robaoa aims to clearly display the cost of your order before payment is submitted.

During checkout, customers can review applicable:

  • Product prices;

  • Promotional discounts;

  • Shipping charges;

  • Applicable taxes or mandatory charges collected by Robaoa; and

  • The final amount payable.

We do not intentionally add undisclosed mandatory Robaoa charges after an order has been submitted.

13. Shipping Charges

Robaoa currently offers Standard Shipping.

  • Orders under $59 USD: $8.99 USD Standard Shipping.

  • Qualifying orders of $59 USD or more: Free Standard Shipping.

The applicable shipping amount will be displayed before payment.

14. Customs and Import Charges

Under Robaoa's standard shipping arrangement, applicable customs duties and import charges associated with the shipment are covered by Robaoa.

Customers should not normally be required to make an additional import-duty payment in order to receive a Robaoa shipment.

If you unexpectedly receive an import-related payment request, please contact Robaoa Customer Support before making the payment.

15. Refund Security

Approved Robaoa refunds are normally issued to the original payment method used for the purchase.

This helps protect customers against unauthorized requests to redirect refunds to unrelated accounts.

Robaoa will not normally send an eligible refund to a different bank account, card, wallet, or payment method unless required by the payment provider or applicable law.

16. Refund Processing Time

For eligible product returns, approved refunds are normally processed within 7 calendar days after the returned item has been received and reviewed.

Your bank, card issuer, Klarna, or other payment provider may require additional time before the refund appears in your account.

17. Account Security

Where Robaoa customer accounts are available, customers are responsible for taking reasonable steps to protect their account access information.

We recommend:

  • Using secure account credentials;

  • Not sharing account access information with unauthorized persons;

  • Signing out when using a shared device;

  • Keeping your email account secure; and

  • Contacting Robaoa if you notice suspicious account activity.

18. Unauthorized Account Activity

If you believe someone has accessed your Robaoa account without permission, please contact us promptly.

Email: help@robaoa.com

We may ask for reasonable information to help verify the account and investigate the issue.

19. Unauthorized Payment Transactions

If you believe your payment card, payment account, or other payment method has been used without your authorization, contact your bank or payment provider as soon as possible.

You may also contact Robaoa so that we can review any related order in our system.

Email: help@robaoa.com

20. Suspicious Emails or Messages

Fraudulent websites, emails, advertisements, or social media accounts may sometimes attempt to impersonate legitimate businesses.

Be cautious if a message claiming to be from Robaoa:

  • Requests your complete payment card details;

  • Requests your card security code;

  • Requests an online banking password;

  • Requests payment to an unrelated personal account;

  • Directs you to an unfamiliar website;

  • Pressures you to provide sensitive information immediately; or

  • Uses contact information that does not match our official website.

21. Official Robaoa Website

The official Robaoa website is:

robaoa.com

Customers should verify that they are visiting our official website before entering order, account, or payment information.

22. Official Customer Support

Robaoa Customer Support can be contacted through:

Email: help@robaoa.com

Phone: +1 424-435-0091

Online chat support is also available through our website when the service is available.

23. Customer Service Hours

Robaoa Customer Support is available:

Monday–Friday
9:00 AM–5:00 PM London time

Our typical email response time is 24–48 hours.

24. Personal Information and Privacy

Robaoa processes personal information in connection with orders, customer accounts, customer service, shipping, marketing, analytics, security, and other ecommerce activities.

For detailed information about:

  • What information we collect;

  • How information is used;

  • Service providers;

  • Advertising and analytics;

  • International processing;

  • Data retention;

  • Privacy rights; and

  • Privacy requests;

please review our Privacy Policy.

25. Cookies and Tracking Technologies

Robaoa uses cookies and similar technologies for essential ecommerce functions and may also use analytics, advertising, and other optional technologies.

Where applicable consent is required, visitors can manage non-essential technologies through the available Cookie Settings or privacy controls.

Please review our Cookie Policy for additional information.

26. Marketing Communications

Robaoa may send promotional email or SMS communications where permitted.

Customers can unsubscribe from marketing communications using the opt-out method provided in the relevant message.

Unsubscribing from marketing does not prevent Robaoa from sending necessary transactional communications relating to:

  • Orders;

  • Payments;

  • Shipping;

  • Tracking;

  • Returns;

  • Refunds;

  • Account security; or

  • Customer-service enquiries.

27. Product and Order Information

Before placing an order, customers should carefully review the relevant product page, including available:

  • Product descriptions;

  • Product images;

  • Size information;

  • Color options;

  • Pricing;

  • Availability; and

  • Other product-specific information.

For sizing, please use the size chart or measurement information shown on the individual product page as your primary reference.

28. Returns and Consumer Protection

Robaoa provides an eligible 30-day return period from the date of delivery, subject to our Returns & Refund Policy.

Special hygiene requirements apply to eligible swimwear returns.

Nothing in our policies is intended to remove mandatory consumer rights that cannot legally be excluded.

29. Secure Refund and Return Communication

Customers should contact Robaoa before returning an item.

The applicable return address and return instructions will be provided by Customer Support after the return request is reviewed.

Do not send a return to an unfamiliar address provided by an unofficial website, social media account, or unauthorized third party claiming to represent Robaoa.

30. Protect Yourself From Impersonation

Before communicating about an order, check that you are using Robaoa's official contact information.

Robaoa is operated by:

Sporty Casual Inc

Entity No.: 6491198

If you discover a website, account, or communication that appears to impersonate Robaoa, please report it to:

help@robaoa.com

31. Company Transparency

Robaoa publicly provides its business and customer-service information so customers can understand who operates the store and how to contact us.

Brand: Robaoa

Legal Company: Sporty Casual Inc

Entity No.: 6491198

Company Address:
3154 GLENDALE BLVD SUITE 1097
LOS ANGELES, CA 90039
United States

32. Important Security Reminder

To help protect yourself when shopping online:

  • Use the official robaoa.com website;

  • Review your order before payment;

  • Use the payment options shown in the official checkout;

  • Do not send full payment credentials through email or chat;

  • Keep your account and email credentials private;

  • Review your Order Confirmation after purchase;

  • Use the tracking information sent after dispatch; and

  • Contact Robaoa if anything about an order or payment appears unusual.

33. Contact Us

If you have questions about payment security, an order, suspicious communication, account activity, or another shopping-security concern, please contact Robaoa Customer Support.

Email: help@robaoa.com

Phone: +1 424-435-0091

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time (PT)

Typical Email Response Time:
24–48 hours

34. Company Information

Robaoa
Operated by Sporty Casual Inc

Entity No.: 6491198

Company Address:
3154 GLENDALE BLVD SUITE 1097
LOS ANGELES, CA 90039
United States

Email: help@robaoa.com

Phone: +1 424-435-0091

35. Changes to This Page

Robaoa may update this Secure Shopping information from time to time to reflect changes to our checkout, payment providers, security practices, customer-service procedures, or website functionality.

When material changes are made, the current version will be published on this page and the "Last updated" date will be revised.