• Our Operations

Our Operations

Last updated: August 31, 2026

This page explains how Robaoa operates behind the scenes, including how we manage inventory, process orders, prepare shipments, provide tracking, and support customers after purchase.

Our goal is to provide customers with clear and transparent information about how orders placed through robaoa.com are handled.

How Robaoa Operates

Robaoa operates as an online women's fashion store focused on swimwear, beachwear, and resort-inspired fashion.

Our ecommerce store is operated through Shopify, which supports our online storefront, checkout, order management, customer accounts, and related ecommerce functions.

Orders placed through robaoa.com are processed according to the operational procedures described on this page and in our related store policies.

Our Inventory Model

Products offered through Robaoa are part of our own inventory.

Robaoa does not operate as a dropshipping store.

We do not currently use a third-party warehouse provider to fulfil customer orders.

Product availability shown on our website is intended to reflect the products and variants currently available for purchase.

Product Manufacturing

Robaoa products are primarily manufactured in China.

Manufacturing location is separate from the location from which customer orders are dispatched.

Customer orders are dispatched from the United Kingdom.

Order Processing

After an order is successfully placed and payment is confirmed, Robaoa begins preparing the order for shipment.

Our normal order processing time is:

1–3 business days

Processing time may include:

  • Confirming the order;

  • Confirming payment status;

  • Preparing the ordered products;

  • Checking the applicable product and variant;

  • Preparing the shipment;

  • Creating shipping information; and

  • Handing the shipment to the carrier.

Processing time is separate from shipping transit time.

Business Days

Robaoa's normal business days are Monday through Friday.

Weekends and applicable public holidays are not normally counted as business days for order processing.

Order Confirmation

After successfully placing an order, customers receive an Order Confirmation email.

The confirmation allows customers to review important information relating to their purchase, including:

  • Products ordered;

  • Selected sizes and colors;

  • Quantity;

  • Shipping information;

  • Product prices;

  • Applicable discounts;

  • Shipping charges; and

  • The order total.

Customers should review their Order Confirmation as soon as possible and contact Robaoa if they notice an error.

Order Changes Before Dispatch

Before an order has been dispatched, customers may contact Robaoa to request certain changes.

Depending on the status of the order, we may be able to assist with:

  • Correcting a shipping address;

  • Changing an eligible size;

  • Changing an eligible color;

  • Removing an item; or

  • Cancelling the order.

Changes cannot be guaranteed once the order has progressed through fulfilment.

Order Cancellation Before Dispatch

Customers may request cancellation before an order has been dispatched.

Once the order has entered the carrier network, Robaoa generally cannot physically intercept or cancel the shipment.

If an order has already been dispatched, customers may follow the applicable return procedure after receiving the order.

Please refer to our Order Cancellation Policy and Returns & Refund Policy for complete information.

Order Dispatch

Robaoa customer orders are dispatched from the United Kingdom.

Once an order has completed processing and has been transferred to the shipping carrier, the order is considered dispatched.

Customers will receive shipping information after dispatch.

Our Shipping Partner

Robaoa primarily uses YunExpress for shipment transportation.

YunExpress may transport the shipment through its international logistics network before transferring the parcel to a local delivery provider in the destination country.

For this reason, customers may see more than one carrier name in their tracking history.

Last-Mile Delivery

Depending on the destination, a local carrier may complete the final stage of delivery.

The local carrier responsible for final delivery may vary according to the destination and the logistics network used for the shipment.

Tracking information may therefore change as the parcel moves between carriers.

Markets We Currently Serve

Robaoa currently ships customer orders to:

  • United States;

  • United Kingdom;

  • Canada; and

  • Australia.

We do not currently offer standard Robaoa shipping to countries or regions outside these listed markets.

Shipping Service

Robaoa currently provides Standard Shipping only.

Express or expedited shipping is not currently available.

Current shipping rates and delivery estimates are published in our Shipping Policy and displayed during checkout where applicable.

Shipping Rates

Robaoa currently offers:

  • $8.99 USD Standard Shipping for qualifying orders under $59 USD; and

  • Free Standard Shipping for qualifying orders of $59 USD or more.

The final applicable shipping amount is displayed before the customer completes payment.

Estimated Delivery Times

After the normal 1–3 business day processing period, estimated carrier transit times are:

  • United States: 7–10 business days;

  • United Kingdom: 8–11 business days;

  • Canada: 8–11 business days; and

  • Australia: 8–11 business days.

These are estimated delivery timeframes and are not guaranteed delivery dates.

Tracking Information

Tracking information is provided for shipped Robaoa orders.

Once an order has been dispatched, customers receive a Shipping Confirmation email containing tracking information.

Tracking may take some time after dispatch to become active in the carrier's system.

Split Shipments

In some circumstances, an order may be divided into multiple shipments.

If an order is split:

  • The customer may receive more than one package;

  • The packages may arrive on different dates;

  • Separate tracking numbers may be provided; and

  • Different local carriers may complete final delivery.

Customers will not be charged an additional shipping fee solely because Robaoa divides an order into multiple shipments.

PO Box Addresses

Robaoa accepts eligible PO Box addresses.

Final delivery availability and timing may depend on the carrier responsible for the destination.

APO and FPO Addresses

Robaoa accepts eligible APO and FPO addresses.

Delivery to military addresses may take longer because of additional transportation and delivery requirements.

Customs and Import Charges

Under Robaoa's standard shipping arrangement, applicable customs duties and import charges associated with the shipment are covered by Robaoa.

Customers should not normally be required to make an additional import-duty payment in order to receive a Robaoa shipment.

If a carrier or customs authority unexpectedly requests an import-related payment, customers should contact Robaoa before making the payment.

Out-of-Stock Situations

Although Robaoa maintains inventory for products offered for sale, an item may occasionally become unavailable after an order has been placed.

This may occur because of an inventory discrepancy, product condition issue, or another operational circumstance.

If an ordered product cannot be fulfilled, Robaoa will contact the customer.

Depending on the circumstances, the customer may be offered the option to:

  • Wait for the item to become available; or

  • Receive a refund for the unavailable item.

Customers will not be required to accept a replacement product they did not order.

No Pre-Orders

Robaoa does not currently offer pre-order products.

Products available for purchase through robaoa.com are intended to be fulfilled according to our normal processing and shipping procedures unless different information is clearly disclosed on the relevant product page.

Damaged or Incorrect Orders

If a customer receives a damaged, defective, or incorrect item, they should contact Robaoa Customer Support.

Customers may be asked to provide:

  • The order number;

  • A description of the issue;

  • Clear photographs of the product; and

  • Photographs of the packaging where relevant.

Once the issue has been reviewed, Robaoa will provide an appropriate resolution in accordance with our Returns & Refund Policy.

Lost Shipments

If a shipment is confirmed as lost in transit, Robaoa will arrange an appropriate replacement shipment at no additional product or standard shipping cost to the customer.

A carrier investigation may be required before a shipment is confirmed as lost.

Delivered but Not Received

If tracking shows a shipment as delivered but the customer cannot locate the parcel, Robaoa may assist with reviewing available delivery information.

Depending on the information available from the carrier, this may include:

  • Delivery confirmation;

  • Delivery photographs;

  • Signature information;

  • Delivery location information; or

  • A carrier investigation.

Where a carrier confirms that a parcel was lost or incorrectly delivered, Robaoa will provide an appropriate resolution.

Returns Operations

Customers wishing to return a product should contact Robaoa before sending the item back.

Our customer service team will provide the applicable return instructions and return address after reviewing the request.

Customers should not automatically send returns to the Sporty Casual Inc company address or to an address printed on the original shipping package.

Refund Processing

Once an eligible return has been received and reviewed, approved refunds are normally processed within 7 calendar days.

Refunds are normally issued to the original payment method.

Additional processing time may be required by the customer's bank, card issuer, Klarna, or other payment provider.

Customer Support Operations

Robaoa provides customer support in English.

Our support team can assist customers with:

  • Product questions;

  • Size information;

  • Order status;

  • Order changes before dispatch;

  • Shipping and tracking;

  • Delivery issues;

  • Returns;

  • Exchanges;

  • Refunds;

  • Payment-related questions; and

  • Other customer-service enquiries.

Customer Service Hours

Robaoa Customer Support operates:

Monday–Friday
9:00 AM–5:00 PM Pacific Time (PT)

Customer service is normally closed on weekends.

Our typical email response time is:

24–48 hours

Customer Support Channels

Customers may contact Robaoa using:

Email:
help@robaoa.com

Telephone:
+1 424-435-0091

Online chat support is also available through robaoa.com when the service is available.

Operational Transparency

Robaoa aims to provide clear information about how customer orders are processed and fulfilled.

Our Shipping Policy, Returns & Refund Policy, Order Cancellation Policy, Payment Policy, and other customer-service pages provide additional details about the terms that apply to purchases made through robaoa.com.

If a customer has questions about an order or our operating procedures, we encourage them to contact Robaoa Customer Support before or after purchase.

Contact Robaoa

Email: help@robaoa.com

Phone: +1 424-435-0091

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time (PT)

Typical Response Time:
24–48 hours